Privacy Policy

LM Wellbeing Psychological Services

Effective Date: 4/17/2026

LM Wellbeing Psychological Services (“we”, “our”, “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal and sensitive information. This Privacy Policy explains how we collect, use, store, and protect your information, including during video (telehealth) consultations, in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

Personal Information

○ Full name
○ Contact details (phone number, email address)
○ Date of birth
○ Address

Sensitive Personal Data or Information (SPDI)

○ Mental health information
○ Medical and psychological history
○ Assessment records and therapy notes
○ Information shared during consultations (including video sessions)
We collect only the information necessary to provide psychological services.

2. How We Collect Information

Your information may be collected through:
○ Website forms
○ Phone, email, or online communication
○ Video consultations (Google Meet)
○ Intake and assessment forms
By providing your information, you consent to its collection and use as described in this policy.

3. Telehealth (Video Consultation) Privacy

Your information may be collected through:
○ Website forms
○ Phone, email, or online communication
○ Video consultations (Google Meet)
○ Intake and assessment forms
By providing your information, you consent to its collection and use as described in this policy.

3. Telehealth (Video Consultation) Privacy

We provide psychological services via video consultations using Google Meet.
○ Sessions are conducted using secure, encrypted communication provided by Google Meet
○ Sessions are not recorded unless explicitly agreed to in writing
○ You are responsible for attending sessions in a private and safe environment
○ We recommend using a secure internet connection and avoiding public Wi-Fi
While we take reasonable steps to protect your information, no online platform can guarantee complete security.

4. Purpose of Collection

We use your information to:
○ Provide psychological assessment and therapy
○ Conduct video consultations
○ Schedule and manage appointments
○ Communicate regarding your care
○ Maintain clinical records
○ Comply with legal obligations
We do not use your information for marketing without your explicit consent.

5. Confidentiality and Disclosure

We maintain strict confidentiality of all client information.
Your information will only be disclosed:
○ With your written consent
○ When required by law or court order
○ If there is a serious and immediate risk to your safety or others
○ In medical emergencies where disclosure is necessary

6. Data Storage and Security

We take reasonable security measures to protect your data, including:
○ Secure digital storage systems
○ Password-protected access
○ Restricted access to authorised personnel
○ Encrypted communication where applicable
We select platforms like Google Meet based on their security and reliability.

7. Data Retention

Your information is retained only as long as necessary for:
○ Providing services
○ Maintaining clinical records
○ Legal compliance
Data is securely deleted or anonymised when no longer required.

8. Your Rights

You have the right to:
○ Access your personal information
○ Request corrections
○ Withdraw consent (subject to legal and clinical limitations)
To make a request, contact us using the details below.

9. Cookies and Website Use

Our website may use cookies to improve functionality and user experience. These do not collect sensitive personal data unless you provide it.

10. Third-Party Services

We may use third-party services for:
○ Video consultations (Google Meet)
○ Appointment scheduling
○ Payment processing
These providers may have their own privacy policies. We take reasonable care in selecting secure providers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Consent

13. Consent

By using our website or services, including video consultations via Google Meet, you consent to this Privacy Policy.